If your product is defective, immediately let our staff know and we’ll send you a replacement.
We are unable to accept returns on retailer purchases, incorrectly purchased products, and products damaged due to customer error.
Lastly, we do not accept returns for non-damaged items or items that have been delivered incorrectly.
We offer a 30-day, no-hassle refund policy only if the product is damaged or not consumable due to extend expiry date. Simply email us and send the product back with own return shipping cost and we’ll promptly refund your money, to the same form of payment used.
If you cancel your purchase within 24-hours, we can unconditionally refund your money. Otherwise, your items will have to be sent back to us once they reach you.
It is your responsibility to pay any shipping costs when returning a product. These costs are nonrefundable. Should you receive a refund on your purchase, the cost of shipping will be deducted from it.
The time it takes for your exchanged product to reach you will largely vary on your location.
Should the item you return be over $75, we strongly encourage you to use a trackable shipping service or shipping insurance. Unfortunately, we cannot guarantee that we will receive your returned item(s).
Sadly, we do not offer refunds on sale items. Only regularly priced items are refundable.
Should you need more information about our refund policy, please reach out to us by using this contact form. Our customer service reps are available 24/7 to assist you.